RoofingWarranty
ChoosingTheRightWarranty
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ChoosingTheRightWarranty
Anewroofisabig
investment,typicallyinvolvingthousandsofyourhard-earneddollarsand
lasting25,30,40yearsormore.Aswithanybiginvestment,knowingin
advancewhatyourwarrantycoverscouldsaveyouthousandsintheeventthat
problemsarisewithyourroof.
WhatAreTheChancesOfHavingAProblemWithMyNewGAFRoof?
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Basedonourstate-of-the-artmanufacturingprocess,theoddsofhavinga
problemwithanewGAFroofisabout1in1000!Ontheotherhand,while
seriousproblemswithGAFroofingmaterialsarerare,ifyouweretohavea
problem,itcanbeasexpensivetofixasyourrooforiginallycost.So
whiletheriskofhavingaproblemislow,thecostifyoudohaveaserious
problemcanbehigh.
WhatAboutProblemsWithInstallation?
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GAF’sstudiesindicatethatmorethantwo-thirdsoftheproblemsthatpeople
experiencewiththeirnewroofsareduetothecontractor’sworkmanship—not
theroofingmaterials.Thisisanimportantdistinctiontokeepinmindwhen
decidingonwarrantycoverage.
WhatShouldILookForInARoofingWarranty?
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Basically,therearetwotypesofcoveragethatyoushouldaskyour
contractorabout:coverageagainstmaterialdefectsandcoverageagainst
workmanshiperrors.
TellMeAboutCoverageAgainstMaterialDefects...
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Tothebestofourknowledge,allroofingproductscomewithawarranty
againstmaterialdefects,althoughyourexactcoveragewillvarydepending
onthebrand.Forexample,atypicalshinglewarrantywillcovermaterial
defectsforaperiodof20,30,40yearsormore.Thewarrantyontheother
componentsofyourroofingsystemcanvaryfromaslittleasafewmonthsto
severalyears.Itisimportanttorememberthatcoverageagainstmaterial
defectsisprovidedbythemanufacturer,soyoushouldselectabrandfroma
manufacturerwhoisfinanciallystrongandthereforemorelikelytobein
businessforaslongasyouownyourroof—whichcouldbeseveraldecades!
WhatIsGAF’s“SmartChoice®ProtectionPeriod”?
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GAF’swarrantiescomewithaspecialprovisioncalledtheSmartChoice®
ProtectionPeriodthatcoversyouagainstmaterialdefectsduringthe
criticalearlyyearsofyournewroof.Duringthisperiod,intheeventthat
youexperienceamaterialdefectoncoveredcomponents,GAFwillprovideyou
with100%replacementmaterialsandtherEasyonablecostoflabortoinstall
them.Thisisimportantbecausesomeroofingwarrantiesmayonlyprovide
replacementmaterials,butnotthelabortoinstallthem.
WhatIsTheGAFSmartChoice®SystemPlusLtd.Warranty?
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TheGAFSmartChoice®SystemPlusLtd.Warrantyprovidescoverageagainst
materialdefectsforallmajorGAFcomponentsonyourroof(notjustyour
shingles)—soyou’llhavethepeaceofmindofknowingthat,ifanycovered
roofingcomponentfails,itwillbecoveredbythewarranty(seeltd.
warrantyforcompletecoverageandrestrictions).Thewarrantyisavailable
throughGAFcertifiedcontractors,andisalow-costwaytogetupto50
yearsofnon-proratedcoverage(againstmaterialdefects)onyournew
roofingsystem.
HowDoIGetCoverageAgainstWorkmanshipErrors?
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Manyroofingcontractorsprovidetheirownwarrantyagainsterrorsin
workmanship,sometimesforaslongastenyearsormore.Obviously,that
coverageisonlygoodforaslongasthecontractorremainsinbusiness.
Sinceroofingisa“highturnover”occupation,themajorityofroofing
contractorsareoutofbusinesswithinfiveyears—farlessthanthelifeof
yournewroof—makingthewarrantyworthlessandleavingyouwithnowhereto
turnintheeventthatyouhaveaworkmanshipproblem.
AreThereAnyManufacturersWhoWillCoverTheContractor’sWorkmanship?
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Untilrecently,therewerenomanufacturersthatprovidedwarrantycoverage
againsterrorsinthecontractors’workmanship.Recognizingthisobvious
need,GAFintroducedtheGoldenPledge®Ltd.Warranty—thefirst
manufacturer’swarrantytocoverbothmaterialdefectsandthecontractor’s
workmanship(seeltd.warrantyforcompletecoverageandrestrictions).
Whetherornotyourcontractorremainsinbusiness,GAFwillstandbehind
hisworkmanshipupto20years!TheGoldenPledge®Ltd.Warrantyis
availableonlythroughGAFMasterElite®Contractors,whoare
factory-certifiedbyGAF.ThewarrantyevenincludesaninspectionbyGAF’s
independentinspectorsafteryournewroofhasbeencompletedtoinsure
properinstallation.Itisthestrongest,safestwarrantyavailablein
roofingtoday.YourMasterEliteContractorcanprovideapriceforthe
warrantywhenhegivesyouaquoteforyournewroof.
HowDoIFileAClaimIfIHaveAMaterialDefectOnMyGAFShingles?
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Beforeyouproceed,ifpossibleyoushouldlocateacopyofyourGAF
warrantyandacopyofthecontractor’sinvoice,contract,ororiginal
estimate.Youwillalsoneedtoprovidethedateapplied,proofthatyou
weretheownerwhentheshingleswereinstalled(orthatthewarrantywas
properlytransferredtoyou),thenumberofsquaresapplied(1square=100
squarefeet),andthedateapplied.ThencallourWarrantyService
Departmenttoll-freeat1-800-458-1860,andletusknowthenatureofyour
complaint.
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